Take the game out and check the bottom surface for any dirt, heavy fingerprint smudges, or scratches. Dirty and scratched disks prevent the laser in the system from reading the information on your game. If your disk is simply dirty there are a number of disk cleaning devices on the market you can use. There are also some scratch removal devices on the market, but use at your own risk. To best avoid these situations:
If the game crashes in the same place every time, and there is no evident dirt/smudges/scratches on the disk, please contact firstname.lastname@example.org and provide details on the problem that is occurring.